Patient Information

Patient Info / Forms

Are you living with pain? At Willow Physical Therapy, we are dedicated to helping you identify the cause of your pain and creating a custom treatment program that will allow you to return to normal activities pain-free.

At our Fairbanks, AK physical therapy clinic, we are here to help you enjoy your life, pain-free!

To make an appointment at your convenience, simply call us today at (907) 456-5990 or click here to request an appointment.

What you should expect from your first visit with us:

  • You will register with our friendly front office staff. They will help you navigate the insurance process and treatment program so you can focus on your recovery.
  • You will meet with our physical therapist for the initial evaluation.
  • During the evaluation, your therapist will ask questions about your medical history, current pain, or injury. Open communication helps us understand your problem.
  • Your movement, strength, coordination, and much more will be evaluated. Our purpose is to help you, so please ensure you communicate to your therapist if anything is hurting or bothering you during the examination.
  • Your therapist will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. Your therapist will discuss the recommendations with you.
  • There will be some treatments performed the first day to get you started on your road to recovery. However, during the next visit you will get into the full swing of your treatment plan.
  • You will schedule your series of visits with the front desk. The amount of therapy needed will be discussed with you, depending on the recommendations of your therapist. We offer many convenient appointment times, however, prime times can become busy, so it is best to book ahead as much as possible.
  • Your therapist will write up their findings and treatment plan to submit to your referring physician or another medical professional who you choose.
  • If you have any questions at any time, please don’t hesitate to call. We want to ensure your satisfaction and full recovery.

Direct Access

Did you know you don’t need a referral to see a physical therapist?

Not everyone is aware that if you are experiencing pain or an injury, you can go directly to your physical therapist. It makes no difference whether you’re dealing with an old or new problem. You can schedule an appointment with one of our therapists in any of the 50 states to get help as soon as possible.

Direct Access in the medical community refers to the ability to see a physical therapist whenever you want without obtaining permission from your physician or medical practitioner.

Physical therapists routinely assess and treat patients without the recommendation of a physician. You can reach us at Willow Physical Therapy in Fairbanks, AK, and we’ll schedule your appointment right away! Direct Access eliminates the need to waste time waiting for a doctor’s appointment, then waiting for a referral to physical therapy and another appointment with the therapist.

Insurance Info

We gladly accept all insurance plans. If your plan is not listed, please call us at 907-456-5990 as we are continuously updating insurance plans.

List of insurances we accept:

  • Premera Blue Cross Blue Shield of Alaska ( Preferred Providers)
  • Federal Blue Cross (Preferred Providers)
  • Tricare
  • Aetna (Out of Network)
  • Cigna (Out of Network)
  • Meritain (Out of Network)
  • Moda (Out of Network)
  • Medicare
  • Medicaid
  • VA

Testimonials

Thank you.

Grayson has been wonderful and very helpful in my recovery. I will be sad to see him go since he does this as a traveling PT. I am happy to say that he will be here until my recovery is complete.

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Adrianne C.

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The therapists are the best when it comes to the actual therapy.

I highly recommend this place, especially if you’re recovering from a surgery like me.

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Ahmad

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Wonderful Experience!

I had a wonderful experience working with George through my shoulder issues. The staff was extremely knowledgeable and attentive to my needs and worked with my schedule. It has been…

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Alex M.

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Thank you so much!

I came to therapy thinking I may need surgery for my back. After just a few weeks I am now graduating therapy with almost no pain.

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Barbara

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Refer a Friend

Do you have a friend or family member who could benefit from our services? At Willow Physical Therapy, we love helping people achieve relief from pain and reach their full potential, thus making a difference in their lives.

Our purpose at Willow Physical Therapy is to leave a greater impact on the communities around us. In order to achieve our goal, we want to change as many lives as possible and become a beacon of positivity in our communities.

If you know someone that could use our help, simply fill in the form below and we will send them information about how we can help.  We will gladly answer any questions they may have about their condition and how we can help.

By referring a friend, they will thank you and so will we!

FAQs

Do I need to wear certain types of clothes for my appointments?

Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas.

For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

Do you treat my condition at your clinic?

Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences.

Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the university, the physical therapy program is either a masters or doctorate level degree.

Rest assured, your therapist is well trained to evaluate and treat your condition.

How can I schedule an appointment?

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or request an appointment.

Where can I find a physical therapist?

As a patient you have the right to receive physical therapy at any place you choose. At Willow Physical Therapy, you will receive the highest quality care while achieving the results you need.

We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance, an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.